Question 1

Are cleaners verified?

Accepted Answer

Yes. Every cleaner goes through identity and document verification before being allowed to accept bookings on Kleenek. We continuously monitor ratings and reviews.

Question 2

What happens if something is damaged?

Accepted Answer

Contact our support team at kontakt@kleenek.pl — we'll help you reach a resolution with the cleaner.

Question 3

When is payment charged?

Accepted Answer

Payment is authorised at booking but only charged after the clean is complete. If the booking is cancelled with sufficient notice, you won't be charged.

Question 4

Can I rebook the same cleaner?

Accepted Answer

Yes. If you're happy with a cleaner, you can add them to your favourites. The system will prioritise them for future bookings, subject to availability.

Question 5

How quickly can I book a cleaner?

Accepted Answer

In "on demand" mode a cleaner can be with you within an hour (depending on availability in your area). In scheduled mode you can book up to 30 days in advance.

Question 6

Do I need to be home during the clean?

Accepted Answer

Yes, for your first booking we recommend being present — this lets you meet your cleaner, walk them through your home, and point out anything that needs special attention. For repeat bookings with the same cleaner, many customers choose to leave a key or entry code once trust is established. Either way, you'll receive a completion notification when the job is done.

Question 7

What if I'm not happy with the service?

Accepted Answer

Contact us within 24 hours of the booking. We'll review every case individually and where necessary arrange a free re-clean.

Question 8

Does the cleaner bring their own supplies?

Accepted Answer

It depends on your preference. You can specify at booking whether you want the cleaner to bring their own products (may carry a small surcharge) or use yours.

Frequently asked questions